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General Policy

1. Content Usage

Nearpeer's platform provides access to valuable educational content. To ensure fair use and protect the intellectual property rights of instructors and Nearpeer, the following guidelines apply:

  1. Personal Use Only: Purchased content is intended solely for the personal use of the individual who made the purchase.
  2. Prohibited Activities:
    • Unauthorized Distribution: Sharing, reselling, or distributing course materials in any form (e.g., uploading to file-sharing sites, providing copies to others) is strictly prohibited.
    • Illegal Downloading: Downloading course materials through unauthorized means is illegal and violates copyright laws.
    • Screen Recording: Recording lectures or other course content without explicit permission from the instructor is prohibited.
    • Unauthorized Replication: Creating copies or duplicates of course materials for any purpose other than personal study is prohibited.

Consequences of Violation:

Violation of this policy may result in:

  1. Account Suspension or Termination: Nearpeer reserves the right to suspend or terminate user accounts that violate these terms.
  2. Legal Action: In cases of severe or repeated violations, Nearpeer may pursue legal action.

Note: This policy is subject to change without prior notice.

2. Account Security

  1. Confidentiality of Login Credentials:

    • Users are solely responsible for maintaining the confidentiality of their Nearpeer account login credentials (username and password).
    • Sharing login credentials with any third party is strictly prohibited.
  2. Account Security Practices:

    • Users are encouraged to create strong, unique passwords and enable two-factor authentication (if available) for enhanced account security.
    • Users should immediately report any suspected unauthorized access to their account to Nearpeer.

Consequences of Violation:

  1. Account Compromise: Sharing login credentials may result in unauthorized access to your account, potentially leading to data breaches, unauthorized purchases, or other security issues.
  2. Account Suspension or Termination: Nearpeer reserves the right to suspend or terminate user accounts in cases of suspected credential sharing or other security breaches.

3. Intellectual Property Rights

  1. Ownership:

    • All course materials, including but not limited to lectures, presentations, assignments, quizzes, and assessments, are the intellectual property of the respective instructors.
    • Nearpeer does not claim ownership of any content uploaded or shared by instructors on the platform.
  2. Copyright:

    • Instructors retain all copyrights and other intellectual property rights in their materials.
    • Users agree to respect the intellectual property rights of instructors and not to reproduce, distribute, or utilize course materials in any way not expressly permitted by the instructor or applicable law.
  3. Disclaimer:

    • Nearpeer does not endorse or guarantee the accuracy, completeness, or validity of any content shared on the platform.
    • Instructors are solely responsible for the content they provide, and Nearpeer disclaims all liability for any errors, omissions, or inaccuracies in such content.
  4. Use of Trademarks:

    • Use of Nearpeer's trademarks and logos is prohibited without prior written consent from Nearpeer.

4. Payment Policy

  1. Authorized Payment Methods:

    • Nearpeer accepts a variety of secure payment methods, including [list accepted payment methods, e.g., credit/debit cards, online banking, mobile wallets].
    • Payment information should only be entered on the official Nearpeer website or through the official Nearpeer mobile application.
  2. Authorized Payment Channels:

    • Payments should only be made through the official Nearpeer payment gateway or as directed by official Nearpeer communication channels (e.g., emails from official Nearpeer addresses, communication through the official Nearpeer WhatsAPp number).
    • Never make payments to personal accounts, third-party platforms, or through unofficial channels.
  3. Payment Verification:

    • Always verify the legitimacy of any payment request before making a payment.
    • Be wary of unsolicited payment requests or requests to make payments through unusual methods.
  4. Disclaimer:

    • Nearpeer is not responsible for any losses incurred due to unauthorized payments made to unofficial accounts or through fraudulent channels.
    • Users are advised to exercise caution and verify all payment requests before making any transactions.

5. Refund Policy

  1. Eligibility for Refund:

    • Before Course Access: Refunds may be granted for eligible purchases made before the commencement of the course or before the user gains access to course materials.
    • After Course Access:
      • Refunds after course access is granted will be evaluated on a case-by-case basis by Nearpeer's team.
      • Factors considered for refunds after course access may include technical issues, significant changes to the course curriculum, or unforeseen circumstances beyond the user's control.
    • No Guarantee of Refund:
      • Nearpeer reserves the right to deny refund requests in certain situations, including but not limited to:
        • User dissatisfaction with course content.
        • User inability to complete the course due to personal reasons.
        • Changes in the user's personal or professional circumstances.
  2. Refund Process:

    • To request a refund, users must submit a refund request through the official Nearpeer platform or by contacting Nearpeer customer support.
    • Nearpeer will review the refund request and provide a decision within [ timeframe, e.g., 5 business days].
    • If a refund is approved, the amount will be credited back to the original payment method within [ timeframe, e.g., 7 business days].
  3. Course Freeze Option:

    • Users may have the option to freeze their course access temporarily in certain circumstances, such as medical emergencies or unforeseen personal commitments.
    • Course freeze options and their terms will be outlined separately.
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